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Can you just walk in to Screwfix?

Can I shop in-store at Screwfix? Yes, all 700 Screwfix stores are open across the UK (and Ireland) for in store purchases and Click & Collect orders. You can check stock in your local store, pay online and collect your item(s) from your chosen store in as little as 1 minute.

What is the cut off time for Screwfix orders?

The quickest way to shop with us is using our Click & Collect service. You can check stock in your local store, pay online and collect your item(s) from your chosen store in as little as 1 minute. There are some items that are sent from our distribution centre to your selected store.

• Order by 8pm Weekdays and 4pm Weekends for next day delivery.* Any orders placed after these cut off times will be delivered the following working day.
• Please wait for your SMS to confirm your order is ready to collect in store before travelling to collect your items.
• If your Click & Collect order contains items which are available to collect today AND collect next day, you will receive two SMS’s.

The first SMS will be on the same day your order is placed to collect the first part of your order. The second SMS will be when your item has arrived at your selected store. Our stores are open 7am-8pm Mon-Fri, 7am-8pm Sat, 9am-4pm Sun (NI 1pm-8pm). *Geographical restrictions apply – For Northern Ireland, the Scottish Isles, The Isle Of Man and certain mainland post codes the delivery service is currently between 48 – 72 hours.

What kind of shop is Screwfix?

Screwfix. The UK’s Leading Retailer of Trade Tools & Hardware.

Is Screwfix a big company?

Stores – As of November 2021, Screwfix operates a network of over 750 stores across the United Kingdom and Ireland. In March 2021, Screwfix announced they would be opening 50 new stores (40 in the UK and 10 in Ireland) by the end of 2021.

Can normal people buy from Screwfix?

Hi Screwfix are opening a Trade Counter near me, are these open to the public or just to profesionals Unfortunately, they are open to the public. Who often want to purchase items from the trade counter, but very often want to see the product they are buying before purchase. This causes major hold ups in the general order of the universe and thus wastes the precious time of us real tradesmen, who prefer to nip in, hand our orders over, pay, then wait a few minutes till we get what we’ve bought. In short, Yes you can buy at the trade counter, but please, please, please, DO NOT, ask if you can just have a quick look at the item you want to buy. Don’t ask if they can fetch one out the back, so you can measure it. Do not ask if it’s suitable for use in a wet/ arid/ cold/ warm/ hot environment(delete as appropriate) Chances are it won’t be suitable for any of these environments if you want to buy it. Hey John, don’t blame the public (that includes me) on causing all the major hold ups and thus wasting the precious time of real tradesmen (that includes you) Surely most of the hold ups, when you nip in and wait a few minutes for your order, are caused by a lack of stock holding and an unreliable on-line stock checking system ? It’s not to bad for me, if I pop into Screwfix on a day off and find items out of stock then I can shop elsewhere, my time is my own But for you pros, nipping in whilst on a job only to find several items are out of stock, that has to be frustrating and a waste of time Followed up by “would you like us to order these items for tomorrow”. Er if I wanted them tomorrow I probably would have come in tomorrow and “would you be interested in these items on screen”, always totally unrelated to the items that you wish to purchase so that would be a no then Stock levels are being improved I have been told on several occasions, anyone noticed any improvemnt generally ? Check and Reserve. Gotta be! Mr. HandyAndy – Really Dave, my post was strictly tongue in cheek (based slightly on my experience at the Burton branch though) Last time I had to “nip in” to my local branch was on a Sunday, when I needed about a dozen of the support legs for kitchen base units. B&Q (owned by the same holding company) wanted stupid prices for them, but SF sold a bag of 40 for around £15, whereas B&Q sold them in packs of 2 for £2.50p each. (about the same price for the amount I wanted), but I have 28 spare ones for future use now (never know when someone is gonna phone up wanting 28 legs fitting to a kitchen do ya) Therein lies the dilemma jj, do you.A.keep them lying around for years gathering dust, or, B.bin 24, (keeping 4, a nice round number for emergencies, but knowing full well you will need 5 in a week or so):'( How true Bluenose. I know from personal experience, the moment I throw those 28 legs out, or give them away, within 3 or 4 days, I’m going to need at least 20 of them on a job somewhere. Real tradesmen don’t have time to post almost 10,000 messages. The public are our clients. 7am, to 8pm Monday to Friday, 7am to 6pm Saturday, 9am to 4pm Sunday. your welcome during those times Last edited: Oct 24, 2019 Agree, not even 1 message I only use SF in emergencies or at the weekend, I tend to use trade wholesalers who tend to be cheaper and have more stock in and can deliver it to me on site within a couple of hours. Generally I use Rexel (Newey & Eyre) and CEF. I needed an item that N&E did not have in stock locally, the nearest branch that had it was 45 minutes away, they re-routed the morning delivery van to go to Bournemouth branch and collect it, dropping it off with me on the way back – total value of the item £3.75 + VAT, no charge for the service. I get a fee cuppa and bacon roll in branch and as a long standing customer I’m allowed the priviledge of going out back and picking my own orders which does speed things along! I particularly like the way the sales computer system works where the salesman puts in lower and lower prices until the computer says no, consequently the prices can be stupidly low on items the system is attempting to clear. Problem is, ‘real tradesmen’ are hard to find these days anyway!

Can you shop at Screwfix without an account?

New to Screwfix or Screwfix.com? If you have never shopped with Screwfix or on Screwfix.com before you will need a web account.

Can I pay cash at Screwfix?

Visa / Mastercard / Visa Electron / Maestro / Trade UK. In Store: Visa / Mastercard / Visa Electron / Maestro / Trade UK/ Apple Pay / Google Pay / Android Pay. In addition, Screwfix also accept cash and Screwfix Gift Cards in our stores.

Can you collect same day from screwfix?

Collect Today Your order will be ready to collect from your selected store in as little as 1 minute (when stores are open). Collect Next Day is offered when the item you want is not in stock at your selected Screwfix Store but is in stock in our main warehouse.

What is order cutoff time?

Cut-off time in minimum delivery interval days |Identixweb Private Limited Cut-off time is used to disable all the remaining time slots of the same day delivery for specific visitors. For example, if you have a working day from 10:00 AM to 5:00 PM and you want to get an order for same-day delivery till 4.00 PM.

By selecting this option will not allow getting order delivery after 4.00 PM and will hide the time slots for the day and the next day all the time slots will be enabled. If you have set the minimum delivery interval days like 1 or more days then it will simply disable the same day delivery. In that situation, the cut-off time will not be useful as it’s only used for same day delivery.

: Cut-off time in minimum delivery interval days |Identixweb Private Limited

Why do people shop at Screwfix?

Screwfix is part of Kingfisher plc, the international home improvement company with over 1,400 stores, supported by a team of over 80,000 colleagues, in 10 countries in Europe and Turkey. For further information go to www.kingfisher.com. Screwfix is convenient, straightforward and affordably-priced, helping its trade customers get the job done quickly, affordably and right first time.

What countries is Screwfix in?

About Screwfix With over 870 stores across the UK, Ireland and France, and an extensive product range of over 38,000 products, Screwfix is convenient, straightforward, and affordably priced, help busy tradespeople get their jobs done quickly, affordably, and right first time.

Is B&Q owned by Screwfix?

Kingfisher plc is an international home improvement company with over 1,900 stores, supported by a team of 82,000 colleagues. We operate in eight countries across Europe under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş.

Is B&Q or Screwfix better?

Consumer advice company Which? has released its list of the UK’s best and worse DIY and decorating shops and the front runners may come as a surprise to some. Beating brands like Homebase, B&Q, Wickes and John Lewis were joint winners Screwfix and Toolstation.

The pair shared a customer score of 82% and both received 5-star ratings in all of Which?’s review categories including value for money, covid measures, product quality, and customer service. Its table shows that a range of other companies was also reviewed with Amazon coming third in the Which? rankings.

Wickes, Wilko, Homebase, Home Bargains, John Lewis, B&M and B&Q all received similar customer scores from 70-75% with Wilko (75%) being rated the most highly in this group. Argos fell short of the others but was not the worst reviewed brand on the list. Where do you like to go to get DIY supplies? (Image: Getty Images) That unwanted honour went to ManoMano which ended up with a customer score of just 57%. The online retailer is a much more recent addition to the DIY marketplace being set up in 2012 and it looks like it has failed to win many fans in the decade it has been around. Home Bargains got a customer score of 72% (Image: Liverpool Echo) Most worrying for consumers is probably the company’s 2-star ratings for both product quality and value for money. Which? comments: “We asked shoppers to rate DIY stores on product quality, value for money and item range and availability.

The two shops that landed joint first place – Screwfix (Screwfix.com) and Toolstation (Toolstation.com) – achieved five stars across the board. Both shops were named Which? Recommended Providers, too. “Amazon.co.uk also did well, with shoppers particularly impressed by how straightforward its app and website were to use.

At the other end of the scale was ManoMano, the worst-performing store by far. It scored just two stars for most of the factors we asked shoppers to tell us about, including Covid-19 measures and aftersales service and returns.” Screwfix and Toolstation have beaten other big brands to the title of the best in the UK Toolstation has 500 locations across the UK and even more in Europe while Screwfix has 769 stores nationwide. Now you know where to go if you are planning any big DIY projects in the near future.

Who is Screwfix main competitor?

The top competitors of Screwfix include Fastenal, Grainger, SupplyCompass, TIMco and Raptor Supplies.

Is Screwfix cheaper than Toolstation?

Construction specialist Travis Perkins has Screwfix in its sights as it pursues a rapid store expansion plan for its Toolstation fascia. Toolstation opened 18 new branches in its first half ending June 30 to bring its store estate up to 200 branches and is also pursuing its ambitious expansion abroad.

Travis Perkins finance director Tony Buffin said: “Screwfix is just over 400 branches and I don’t see why we should not add 100 from here because there is still capacity in the market. “As big box DIY retailers close down their branches that provides further opportunity for smaller box retailers.” Toolstation stores are an average of 4,000 sq ft compared to Screwfix’s average 6,000 sq ft and Buffin claims Toolstation’s prices are 10% cheaper than Screwfix.

Screwfix founder Mark Goddard-Watts has been working for Travis Perkins for the last seven years and has now moved to the Netherlands to oversee Toolstation’s international expansion. Toolstation has seven stores in the Netherlands and there are plans to open more.

Toolstation and sister brand Wickes are benefiting from an explosion in ecommerce sales thanks to the introduction of a one-hour click and collect service. Some 20% of Toolstation’s sales now come from online, while 8% of Wickes sales are from ecommerce. Buffin predicts Wickes online sales will enter a double digit proportion of total sales in the near future but believes Toolstation’s will hover around the 20% mark due its aggressive store expansion plan.

Travis Perkins’ consumer arm, which is dominated by Wickes, has reported a 13.9% jump in adjusted operating profit to £41m for the first half of 2015. During the same period revenues rose 8.6% and like-for-likes jumped 6%.

Can anyone join Screwfix?

I have a learning or physical disability. Can I still apply? – Absolutely. We welcome everyone at Screwfix. If you need any support with your application, just contact the team on [email protected] – they’ll be more than happy to help.

Can I return opened items to Screwfix?

30 DAY MONEY BACK GUARANTEE: Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received.

How many stores does Screwfix have?

How many Screwfix stores are there in the United Kingdom? – There are 850 Screwfix stores in the United Kingdom as of August 30, 2023. The country with the most number of Screwfix locations in the UK is England, with 716 stores, which is about 84% of all Screwfix stores in the UK.

What happens if you don’t collect from Screwfix?

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WE DRAW YOUR ATTENTION TO YOUR RIGHTS OF RETURN AND CANCELLATION IN CLAUSE 8 AND THE LIMITS TO OUR LIABILITY IN CLAUSE 9.1. Our Contract 1.1 These Terms and Conditions govern the supply of goods sold by Screwfix Direct Ltd (No.3006378) of Trade House, Mead Avenue, Yeovil, BA22 8RT (“we” and “us”) to the customer (“you”).

Our VAT number is 232 5555 75.1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between you and us.1.3 These Terms and Conditions are subject to change from time to time.

The current Terms and Conditions are available online at screwfix.com and will govern orders placed by you and the supply of goods to you.1.4 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.2.

Ordering 2.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Place order and pay” button on the checkout page.2.2 All orders placed by you and purchases of goods by you from us, are subject to acceptance by us (as described in clause 1.2).

We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.2.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.3.

1. Price & Payment 3.1 The price payable for the goods you order or purchase is as set out on our website at the time you submit your order, plus any charges for delivery as advised to you.
2. All prices include the current applicable VAT rate unless otherwise stated.3.2 Catalogue prices are correct at time of going to press, and we reserve the right to update prices.

We also reserve the right to change the price of commodity goods, including without limitation copper and cable, at any time due to market conditions but we will confirm the prevailing price with you before accepting your order or purchase. We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.3.3 Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion code, otherwise you may be charged the full price.3.4 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all.

We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.3.5 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.3.6 Products marked as “Price Checked” are checked daily against various retailers.

Prices are subject to change, at the discretion of Screwfix. See the product page for latest price.3.7 For website orders, payment can be made by most major credit or debit cards or PayPal, by completing the relevant details on the checkout page.3.8 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.

1. By using PayPal you confirm that the PayPal account being used is yours.3.9 All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
2. All PayPal payments are subject to authorisation by PayPal.
3. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you.

We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.3.10 We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email.

1. Subject to clause 9.5, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email.
2. Any such loss shall be entirely your responsibility.3.11 If you are a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you (including Trade UK cards) and we are not bound by any individual order limit you may impose on your employees.3.12 If you are a trade customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.3.13 We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.3.14 The format of our invoice and statements to you will solely be dictated by us.4.

Delivery & Title 4.1 Unless you choose to collect the goods from one of our trade counters (including via our Click & Collect or Call & Collect service) and except in exceptional circumstances (as contemplated in clause 12), we aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clauses 6 and 12.

We reserve the right to deliver an order in instalments by separate delivery shipments. Further information about delivery of our goods can be found at www.screwfix.com/help/delivery,4.2 Before placing your order, please refer to the delivery options set out on our website and in our current catalogue to ensure that we can deliver to your address.

A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.4.3 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address.

• You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location.
• We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing.4.4 You must do all that you reasonably can to enable delivery to take place at the given time and place.

If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you.

• If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods.4.5 Without prejudice to clause 4.4, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility.
• In spite of delivery or collection, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and, where other sums payable to us from you are overdue, you have paid those sums too.

Until title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods.

• In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
• You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the goods.5.

Click & Collect / Call & Collect General 5.1 The terms set out under this clause 5 apply in relation to “Click & Collect” or “Call & Collect” orders.5.2 These services are available on all goods marked as available for “Store Collection” on our website.

Ordering 5.3 In accordance with clause 1.2, acceptance of your order and the formation of a contract between us will take place when we hand the purchased goods over to you at the trade counter.5.4 If you need to cancel your order after you have submitted it, please call us on 03330 112 112, Collection 5.5 Before you place your order you will be asked to confirm which trade counter you wish to collect the item from.

You must collect the item from the trade counter you select.5.6 Subject to clause 6, if your item is in stock at the trade counter, we will aim to ensure that it is available for collection from the trade counter in as little as 1 minute (during store opening hours) after we receive your order and successfully process your payment.5.7 Subject to clause 6, any item not in stock on the day of ordering can usually be made available for collection from 12pm on the next working day.

Alternatively, where possible, you can part-collect the available goods the same day from your selected trade counter and collect the remaining goods from 12pm the next working day.5.8 Items are available for collection only during normal opening hours for the relevant trade counter as set out on our website (see https://www.screwfix.com/stores for details of opening hours and locations).5.9 We will carry out an in-store verification before you can collect your goods.

If you have paid by credit/debit card, this will involve you inserting the card you used to make the purchase into the chip and pin machine and inserting the PIN. Therefore, you must bring the card with you when you collect your goods. If you are a Trade UK customer, you must bring your Trade UK card when you collect your goods.

If you have paid by PayPal, you will be informed at the time of the order what you need to bring with you to collect your goods.5.10 If you do not collect your order within 21 days then your order will be cancelled, and the value of your order will be applied as a customer credit to your Screwfix Record.

Please call or visit us to arrange a refund.6. Availability 6.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed.

We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.6.2 We work hard to ensure that we have sufficient stock to meet all of our customers’ needs; to achieve this, we may restrict sales of certain goods from time to time.

Where we believe that availability does not or may not meet demand, we reserve the right at our sole discretion to vary your order by placing a limit on the volume or number of goods that you order. This limit may be imposed either on a single order of goods or on a series of orders for goods, and may be notified to you at the time of placing the order, before delivery or collection, or at collection.7.

Manufacturer’s Warranties & Guarantees 7.1 Some of our goods are sold with a manufacturer’s warranty, guarantee or similar assurance (please see the relevant product description on our website for further details). Any complaint, query or claim under a manufacturer’s warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.7.2 Any manufacturer’s warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer.7.3 Some products may feature an extended manufacturer’s warranty.

These may need to be registered within 28 days of purchase – see the product documentation for more information.8. Cancellation, Returns & Refunds Cancellation 8.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of the date of delivery to you or your collection from a trade counter (as applicable).

• In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation.
• Where your order comprises multiple delivery shipments, the 30-day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.8.2 You will lose your right to cancel after the expiry of the 30-day period referred to in clause 8.1 (this does not affect your rights if there is any problem with the goods).8.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using the contact details set out below at clause 15.

You may also cancel by informing us in-store at a trade counter. You may wish to use the model cancellation form at www.screwfix.com/cancel to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.8.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost (subject to clause 8.11), unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods.

You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products. For more information on the ways in which you can return the goods you have received, please see the Returns section of our website at www.screwfix.com/returns.8.5 Following cancellation, subject to clause 8.7 we will refund you the price paid for the cancelled order (or part of the order cancelled).

Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges.

We will pay the refund within 14 days after the day: 8.5.1 you notified us to cancel your order, where you have not received the goods; or, 8.5.2 we receive the goods you returned to us, where you are in receipt of the goods; or 8.5.3 you provide us with a proof of return for the goods, where you have returned the goods, but we have not yet received them 8.6 We will refund you using the same means of payment as you used to pay for your order or purchase.

For PayPal purchases we will provide you with a refund or customer credit (at your option).8.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.8.8 Your right of cancellation does not apply to goods that are cut or mixed to your requirements, made to measure, made to order, made to your specifications or clearly personalised (for example, made to order radiators, pre-assembled kitchens, mixed paint, keyed alike and master keyed locks or embroidery goods).

Your right of cancellation does not apply to goods which are not suitable for return due to health protection or hygiene reasons (such as water pumps, toilets and macerators), if you have opened the product packaging after delivery or collection. Boilers, boiler parts or boiler spares which have had the product box/packaging opened cannot be returned for refund or credit.8.9 If you cancel your order for a product delivered direct from our supplier, please contact us and we will arrange for our supplier to collect from you.

Some collections may incur a charge; the amount of the charge will depend on the good(s) returned, but the maximum fee is £20.8.10 Any donations you make to The Screwfix Foundation charity in connection with your order or purchase will not be refunded in the event that you exercise your right to cancel.

Faulty Goods 8.11 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 30-day period in clause 8.1.8.12 Without prejudice to your right to cancel orders generally under this clause 8, if you have notified us of a problem with the goods within 30 days of delivery or collection, you have a right to reject the goods and receive a full refund, or alternatively we are happy to provide a replacement.8.13 If an item develops a fault after 30 days following delivery or collection, we may offer a repair or replacement of the item or offer a price reduction or refund.

1. If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, we may ask you to make contact with the manufacturer direct or we can do this on your behalf.
2. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.

Legal Rights as a Consumer 8.14 The provisions of this clause 8 do not affect your legal rights if you are a consumer.9. Liability 9.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any: 9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract); 9.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and 9.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).9.2 If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.9.3 Without prejudice to clause 9.2, if you are a trade customer, we shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.9.4 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.9.5 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.9.6 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.

All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.9.7 If you are a trade customer and subject to clause 9.5, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you.

Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.10.

1. Age Requirements for Specific Goods 10.1 Where you place an order for or otherwise purchase age-restricted goods such as solvents, axes, knives, and knife blades, you confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18.
2. We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain goods.11.

Termination 11.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets.

1. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.12.
2. Events Beyond Our Control 12.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attacks, wars, civil commotions, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).13.

Disposal of Electrical and Electronic Equipment 13.1 The WEEE regulations require that businesses involved in the supply of the electrical equipment take an active role in its collection, recycling and environmentally sound disposal. All WEEE and waste batteries must be recycled and should not be placed in household waste.

WEEE is taken back free of charge in any Screwfix Trade Counter on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge in any store. You are not obliged to make any purchase when returning old batteries. If you have ordered an electrical item for home delivery and would like to return your old like-for-like product, contact our contact centre within 28 days of purchase to arrange collection (collection charges apply; call our contact centre for more information).

Alternatively, please take the item to your recycling facilities where special facilities exist for correct disposal. To find your nearest recycling facilities please visit the following web site: www.recycle-more.co.uk,14. General 14.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

Our contract shall be governed by and interpreted in accordance with English law.14.2 All “Was” prices shown have been charged at the previous higher price and those products were available to buy at that higher price from any of our stores, on www.screwfix.com, the Screwfix App and via our contact centre.

Please contact us (details below) if you would like further details.14.3 All images are for illustration purposes only. Contents / accessories shown in images are not included unless stated in product description.14.4 These Terms and Conditions apply to both brand new and refurbished products, sold on this website.

1. All products sold by Screwfix are supported by our Returns Policy.
2. Your statutory rights are not affected.15.
3. Contact Details 15.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at Screwfix Direct Ltd, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT, by phone on 03330 112 112, or by email at [email protected],

Calls may be recorded for quality and training purposes.16. Privacy Policy 16.1 When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our Privacy Policy in its entirety (available at https://www.screwfix.com/help/privacypolicy or ask in store or phone 03330 112 112,

1. VAT: All prices include VAT at 20% (except where indicated) subject to change in taxation.
2. © Screwfix Direct Ltd.
3. Drawings, photographs, part numbers, layout and style are considered property.
4. Reproduction in whole, or in part, is strictly prohibited without written permission.
5. Quantities and measurements are approximate.

Trademarks acknowledged. Exact products may vary from those shown. All products subject to availability. Screwfix is a trading name of Screwfix Direct Ltd., registered in England No.3006378.

What is the Screwfix card for?

The Screwfix card is a quicker way to order in-store. Your code on the card is unique to your registered account. When it’s scanned at the till, it can quickly bring up your account details. We will never share your details with third parties or outside companies.

Can anyone join Screwfix?

I have a learning or physical disability. Can I still apply? – Absolutely. We welcome everyone at Screwfix. If you need any support with your application, just contact the team on [email protected] – they’ll be more than happy to help.

Can you collect same day from Screwfix?

Collect Today Your order will be ready to collect from your selected store in as little as 1 minute (when stores are open). Collect Next Day is offered when the item you want is not in stock at your selected Screwfix Store but is in stock in our main warehouse.

Can I pay cash in Screwfix?

Visa / Mastercard / Visa Electron / Maestro / Trade UK. In Store: Visa / Mastercard / Visa Electron / Maestro / Trade UK/ Apple Pay / Google Pay / Android Pay. In addition, Screwfix also accept cash and Screwfix Gift Cards in our stores.