What Time Does Marks And Spencer Close?


Can I return clothes to M&S Food Hall?

You can return in store purchases to any Clothing and Home stores. You cannot return Clothing and Home products to our Simply Food stores unless it was purchased online or in that particular store *.

Who shops at M&S?

Core shoppers – Kirsty McGregor, from fashion industry publication Drapers, says that unfortunately for Marks and Spencer it has got itself into a position “where they are damned if they do and damned if they don’t”. “Perhaps Steve Rowe could have chosen a more modern way of referring to this set of customers, but the 50-plus woman is the core target market for M&S and his decision to focus on them makes sense.

  • He has also acknowledged that 42% of M&S customers are men and 22% are under 35, and is looking at how to better serve these groups.
  • But increasing its appeal to that core base of older women is one area where M&S can really make a difference to sales.” Image source, Annie Leibovitz/M&S Image caption, Marks and Spencer has previously used a host of celebrity women to promote its brand including Dame Helen Mirren and artist Tracey Emin Mr Rowe has talked about this being exactly the brand’s new focus – cutting back on fashion-focused clothing in favour of plans to “re-establish our style authority”, with an emphasis on quality wardrobe essentials.

He has also pledged to reduce promotions and clearance sales and invest in lower everyday prices – a trend that is taking hold more widely across the retail industry in response to consumer demand. But the move to woo back the 50-something clientele is something of an about-turn for Marks and Spencer, coming hot on the heels of a new fashion collection from 32-year-old model and presenter Alexa Chung.

She recently delved into the M&S archives to produce a mix of heritage style designs with shorter hemlines. Stephen Cheliotis, chief executive of the Centre for Brand Analysis, says the historic chain still resonated among young people. Last year, M&S came 18th in the annual Superbrands survey – which ranks British brands based on the views of marketing experts, business professionals and consumers – beating companies such as Microsoft and Amazon.

More than half of 26 to 35-year-olds who took part in the survey identified M&S as a “superbrand”. Mr Cheliotis says High Street brands that lose sight of their target shoppers can “float around and eventually die”. However, he also warns there was a risk of alienating potential customers by focusing on a certain type of person.

Is Spencer and Marks and Spencer same?

Establishment – Marks and Spencer on Briggate, not far from its original branch in Leeds The company was founded by a partnership between Michael Marks, a Polish Jew born in Slonim (now Belarus ), who had migrated to Leeds, England in the early 1880s, and Thomas Spencer, a cashier from the English market town of Skipton in North Yorkshire, The original penny bazaar setup by Marks & Spencer is still in operation in Leeds Kirkgate Market Dewhirst also taught him a little English. Dewhirst’s cashier was Thomas Spencer, a bookkeeper, whose second wife, Agnes, helped improve Marks’s English.

In 1894, when Marks acquired a permanent stall in the Leeds covered market, he invited Spencer to become his partner. In 1901, Marks moved to the Birkenhead open market in North West England, amalgamating his business with Spencer’s. In 1903, the two men were allocated stall numbers 11 and 12 in the centre aisle; there they opened the penny bazaar.

The company left Birkenhead Market on 24 February 1923. The next few years saw Michael Marks and Tom Spencer move the original Leeds penny bazaar to 20, Cheetham Hill Road, Manchester, and they also opened market stalls in many locations around the North West of England.

Is there Marks and Spencer in Netherlands?

Marks & Spencer closes Dutch stores earlier than expected › › Download Print British department store is closing its Dutch branches in The Hague and Amsterdam earlier than previously planned. In November 2016 the retailer first announced it was closing all its stores in the European mainland. What Time Does Marks And Spencer Close Marks & Spencer store facade in London – Photo: AFP The store closures were first planned for 31 October 2017. However, after the store in The Hague announced a last-chance sale, customers rapidly bought the last available products, leading to an early branch closure in The Hague on 6 October.

The Amsterdam store also plans to close earlier then first announced, and is set to open its doors for the last time on Saturday 14 October. This will be the second time that Marks & Spencer will exit the Dutch market. In 1992 it made its Dutch debut with a department store in the Dutch capital’s Kalverstraat, which closed in 2001.

In 2013 it made its return to the Netherlands with a food store in Amsterdam, followed by a flagship store in The Hague a year later. In 2014 the retailer announced its plans for 6,000 m2 flagship store in Amsterdam. The plans were abandoned in 2016. At the time a spokesperson said: “The plans have changed considerably since we first looked at the store and this has provoked interest from other parties.

We’ve accepted an offer we couldn’t turn down as a result.” The retailer sold its site at Rokin in Amsterdam to, which opened a Hudson’s Bay department store on 5 September. A number of Marks & Spencer food products will still be available in the Netherlands at several grocery stores, including Albert Heijn.

Copyright © 2023 FashionNetwork.com All rights reserved. : Marks & Spencer closes Dutch stores earlier than expected

What does M&S do with leftover food?

Waste & Circular Economy As a business we are committed to driving circularity and sending zero waste to landfill from our own operations and construction activities in the UK and Republic of Ireland. As part of our net zero by 2040 strategy, we’ve identified ‘Circular Economy’ as one of our 10 key pillars.

  1. We are working across our value chain to drive circularity and reduce waste in key areas such as used clothing, food waste, packaging, and carrier bags.
  2. We’ve started our transition to new circular business models, by improving the recyclability of our packaging and goods, increasing the durability and use of recycled materials in our products, and introducing refill and reuse options for customers.

We support the transition to a sustainable circular economy and will prioritise business model innovation, working with our partners to put circular ways of working into practice.  Since 2017/18 we have reduced food waste from our UK store operations by around 30%.

We continue to refine and improve our plans to deliver our target of a 50% reduction by 2030. To better match catalogue and product display to customer demand, with the objective of a substantial reduction in food waste, we will roll out new forecasting, ordering and space, range and display systems.

We are also looking at areas where we can remove best-before dates such as fruit and vegetables, focusing instead on product quality to determine shelf life. We continue to innovate in our approach to reducing food waste by creating delicious new products from our surplus food.

Creating garlic bread from freshly baked in-store baguettes, which are then sold as frozen Smoothies made from surplus fruit and veg ‘Go Bananas’ bags, made up from extra-ripe bananas and sold at a discount, including two recipes that have bananas as ingredients, such as banana bread and vegan banana muffins

To help our journey to reduce food waste, we are working with a number of industry groups, including WRAP and the British Retail Consortium. We are signed up to the 2030 Courtauld Commitment, which helps to target reducing food waste in the UK food and drink sector.

M&S Food is too good to waste, so we continue to work in partnership with Neighbourly to redistribute surplus food from our stores to more than 1,450 hyper-local charities and community organisations. Our redistribution programme turns great-tasting surplus food into tasty meals and reduces waste. Our aim is that 100% of edible surplus food is redistributed.

In 2021/22, we donated 56% of our edible surplus food from our store operations. This came to 6,231 tonnes out of a possible 11,288 tonnes of edible surplus. Since the launch of our Surplus Food Redistribution app in April 2020, redistributed volumes have increased; however, we recognise we need to do more to be at 100% by 2025.

Include edible surplus redistribution as a key measure for our stores, with targeted improvement Develop our Surplus Food Redistribution App to help store colleagues donate more Increase the number of M&S Café pre-packaged items included in our redistribution process

Since the cost of living crisis began, our store colleagues are now also able to take food home which would have otherwise been classed as waste. We are a signatory to Textiles 2030, a voluntary agreement that launched in April 2021 and is funded by its signatories and the UK government.

Signatories will collaborate on carbon, water and circular textile targets, and also contribute to national policy discussions with the UK government We have joined the Circular Fashion Partnership in collaboration with Global Fashion Agenda. This is a new initiative to capture and recycle textile waste in Bangladesh by bringing major brands, manufacturers and recyclers together.

The objective is to find successful circular processes that reduce textile waste and generate economic benefits in Bangladesh by accelerating the fibre recycling market. The initiative focuses on Bangladesh because it offers a significant opportunity to enhance recycling of waste cotton from the country’s large garment-producing sector.

Cotton is a fibre with high recycling potential if the right recycling infrastructure is available to create new textile fibre. We are working with eight factories in Bangladesh on the project. In the first year, up to February 2022, the factories started reporting on their waste and we connected more than 95 tonnes of cotton waste from the factories with textile recyclers, keeping this pure cotton fibre in the textile supply chain.

: Waste & Circular Economy

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Can I exchange an item without a receipt?

Consumer Law From dreadful Christmas jumpers to gadgets you simply don’t want, we all get presents that we wish we hadn’t at this time of the year. It might be the ‘thought that counts’, but sometimes you simply want to get rid of something and exchange it for a gift you truly do want.

So what are your rights? Can you simply take it back to the shop, or are things a little more complex? Gifts bought on the high street The assumption is that as a consumer you are automatically entitled to return goods to high street shops as long as it’s within a reasonable amount of time, and that you have proof of purchase such as a till receipt.

However, shops are under no legal obligation to accept goods if they are being returned because you don’t like them. The only reasons they are legally bound to accept returns under the Consumer Credit Act is if the goods are not as originally described, could be regarded as ‘not fit for purpose’, or are faulty.

To make life easier for customers, though, most high street stores will accept returns and either offer an exchange or refund as a matter of goodwill, but they are not contractually obliged to, even if you do have the receipt. If a retailer does have a returns policy, then you’ll usually have between 28-30 days to return an item and get a refund or exchange.

Often, shops will extend this period immediately after Christmas, so you do have a few weeks to make up your mind whether you really do like that scarf or not. Proof of purchase This can be a tricky one with Christmas gifts, especially if they’ve been bought for you by a relative.

  1. Opening a present on Christmas morning and then asking, “Did you keep the receipt?” will probably not be well received! However, there’s no getting away from the fact that proof of purchase is an important part of the process, and without it you may not be able to get a refund or exchange.
  2. Bear in mind that if the present was bought using a debit or credit card then any refund will go straight onto that card, rather than to you.

So your most likely resolution will either be a credit note or an exchange. Does it have to be in the original packaging? Technically no, but some retailers will only exchange or refund an item if it is returned in its original packaging. So keep the box your gift came in, just in case.

Faulty items If an item is faulty then you’re on much firmer ground. Under the Consumer Rights Act as long as you return an item within 30 days of purchase you can do so without a receipt and still have the right to a full refund. If you don’t want to return or exchange the item then you can ask for it to be repaired.

You also have much longer to do this – up to six months. However, this only applies to the person who bought the item, and not the recipient. So if your iPod does stop working or your sports tracker stops tracking, ask the person who gave it to you to try to get the situation resolved directly with the retailer.

  • Presents bought online Surprisingly, you may find that you have even more protection legally if your present was bought online, ordered over the phone, or was bought through mail order.
  • Under the Consumer Contracts Regulations, the purchaser has the right to cancel an order up to 14 days after it was placed.

This ‘cooling off’ period extends up to 14 days after the goods are delivered, so there’s plenty of time for a recipient to change their mind and ask a purchaser to return the item. The purchaser can do this and expect a full refund, even if there’s nothing wrong with the goods.

DVDs, CDs, games and computer software – most retailers will not accept these as returns if the packaging and seals have been broken. Make-up and toiletries – non-returnable for hygiene reasons Perishables – such as flowers and food Personalised items

If you’re having problems returning an unwanted gift to a retailer and you think they are refusing to comply with consumer protection legislation, talk to a solicitor who specialises in consumer law. : Consumer Law

Is M&S much more expensive?

2. M&S is cheaper than Aldi and Lidl sometimes – M&S has a reputation for being an upmarket and expensive brand and a lot of shoppers tend to avoid it if they are wanting to find cheaper deals. However, Tom says this could sometimes be a mistake, as it can actually be cheaper than shopping at a bargain supermarket like or,

  1. He said: “A pack of six free range eggs is £1.29 at Lidl, but only £1 at M&S and chicken wings are £1.99 at Lidl but just £1.45 at M&S.
  2. You get more chicken wings at Lidl but the M&S ones work out cheaper gram for gram!” Other staples highlighted by Tom included sugar, which was priced at 99p at Lidl and Aldi but at 95p at M&S and a pack of 20% fat beef mince was £1.99 at Lidl and £2 at M&S.

Tom added: “A 1p difference, I think I’d still go with the M&S to be honest!”

Is M&S Food good quality?

Subscribe to Grocery Gazette for free – Sign up here to get the latest grocery and food news each morning However, when considering the best supermarket for online shopping, Ocado scored the highest at 81% with particular strengths across its range of products, collection/delivery slot availability and customer service.

  • Iceland, Waitrose, Tesco and Sainsbury’s scored above 70%, while Morrisons took last place at 66%, receiving just two out of five stars for value for money, stock availability and choice of substance items.
  • Leading retailer Tesco took top position for the freshest online supermarket when comparing it wish Asda, Ocado, Sainsbury’s, Morrisons and Waitrose.

Looking at the same 16 perishable food and drink items from each retailer, on average Tesco’s products had 264 hours left and 10.98 days left to use, whereas Waitrose items were found to have 207 hours and 8.63 days in comparison. Across all supermarkets, the shoppers surveyed admitted the biggest frustrations in-store include long queues at the checkout, not enough staff at the checkouts, shelves not being stocked well and items on offer were being out of stock.

Why is M and S so good?

At M&S, quality is at the heart of everything we do – especially when it comes to sourcing and making our products. We know our customers want to do the right thing when they’re shopping, choosing products that are good for them, the planet and the people who make them.

Which is better M&S or H&M?

H&M, M&S and New look are top in UK for fit – report H&M Group Shoppers selected H&M as the number one brand for fit in 2022, followed by M&S, New Look, and in the top five for True Fit’s ‘Favourite Fitting Brands’ report. ASOS,,, and rounded out the top 10 brands.

The report said H&M, which also topped the poll two years ago, has focused on transformation initiatives and investment in digital over the last two years, which its CEO Helena Helmersson said were “especially important” in adapting to its customers increasingly digital-first needs, and helping it see a 64% rise in its Q4 pre-tax profits.

True Fit said size and fit are now critical elements of driving brand discovery online, giving first-time shoppers the confidence to convert by building trust through high-fidelity fit recommendations, to turn them into repeat, loyal customers. Among the UK’s top 10 favourite fitting brands for 2022 were several new entrants among direct to consumer (D2C) brands, as retailers have sought to grow and optimise their owned, direct sales channels.

Already a trend before the pandemic, the D2C imperative has been further accelerated as brands look to capitalise on the rapidly growing and sustained digital demand among fashion shoppers prompted by the pandemic. Boden’s director of digital trading, Nicola Huet, said: “Our customers are at the heart of everything we do and empowering them to find clothes online that make them feel their best is crucial to ensuring customer confidence and loyalty.

personalisation helps drive that experience and, in turn, has demonstrated tremendous impact on the business.” Sarah Curran Usher, MD EMEA at True Fit, added: “Customers want to browse, buy and shop without fear when it comes to fit and size online. And this need has become elevated as shoppers have become more digitally-native and are now discovering new brands – or new categories from their known brands – online.

Is Marks & Spencer a luxury brand?

Exceptional quality, a self-assured style, and the newest styles are all attributes of Marks & Spencer. Our history goes back 135 years, making us the pinnacle of eco-friendly and fashionable clothing. A classic company that values ethically sourced materials, we think comfort is at the centre of style and that it is timeless and individual.

Which is the biggest M&S store in UK?

Marble arch (nr Selfridges) on Oxford St which is the flagship. The Pantheon store toward Tottenham Court Rd is also large but not quite as big. There are two M&S stores in Oxford Street. The ‘flagship’ store is the one at the Marble Arch end of the street.

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Who are the top grocery retailers in the Netherlands?

Rankings and profiles of the top retailers in The Netherlands – Our database contains 390 Dutch retailers and chains, which are ranked by turnover in each of the 18 sectors. For each retailer, a detailed profile is available. The Netherlands is the seventh largest economy in Europe and the fifth largest in the euro zone.

The country has a reputation for its stable industrial relations, a sizeable trade surplus, and for being the most important transportation hub in the old continent. The key industrial sectors are food processing, chemicals, petroleum refining, and electrical machinery. The financial sector used to be renowned too, but the debt crisis from 2008 had a devastating effect on it, partly due to the exposure of Dutch banks to U.S.

mortgage-backed securities. The same year, the government had to nationalize two banks and inject money on three other institutions. In 2009, the GDP of the country dropped by 3.5%. The government tried to re-boost economic growth with several social measures, but this yield to an increased budget deficit of up to 5.3% of the GDP in 2010.

  • The economy slightly grew for two years, but in 2012 and 2013 it suffered a recession again.
  • The country has managed to maintain, however, the triple-A credit rating.
  • The Netherlands has a strong and well-organized retail sector.
  • As in most countries, the bulk of the retail activity turns around food.
  • Albert Heijn (Ahold) remains the most important supermarket banner, now closely followed by Jumbo, which has grown exponentially in recent years.

German brands Lidl and Aldi come next in line. Blokker Group and Ikea are worth mentioning among the non-food sellers. On the right, we present the top 10 retailers in turnover value in The Netherlands. Access to the complete database is given against a paid one-year subscription.

How many Primark stores are there in the Netherlands?


Country Number of stores
Netherlands 20
Scotland 20
Italy 14
US 21

Can I return an unwanted gift to M&S?

Our standard return policy for anything you buy from us is 35 days. This applies to both online and in-store purchases, except in case of sale items. You have 14 days for sale items bought online, unless otherwise stated; exclusions apply ). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund.

This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here, Any clothing, home (excluding furniture) and beauty products can be taken to any ROI stores (excluding, Simply Food, or train station stores) for a refund or exchange.

Don’t forget to bring along your receipt. For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us, FAST, FREE, TRACKABLE returns available with our new digital returns process using the AnPost returns portal.

Can you freeze M&S food?

Freezing: what you need to know Around three quarters of our ready prepared meals and more than half our desserts are suitable for freezing – look out for the ‘suitable for freezing’ logo.

Does M&S do hot food?

Enjoy a hot or cold main like jacket potato with beans, cheesy tomato pasta or ham and cheese toastie, plus a snack and a drink for only £4.

Can I return H&M without tag?

RETURNS You have 30 days to decide if an item is right for you. If you decide to make a return or exchange, head to any H&M store in the United States (excluding Puerto Rico), or register your return in the return portal. RETURN POLICY H&M will refund most items within 30 days of purchase so long as they are in resellable condition, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, including furniture which must be disassembled and returned in it’s original packaging.

• We do not accept returns of restricted items. • A small number of products cannot be returned to store. Should you try to return one of these items, our store staff will support you in other ways to place your return

• Gift cards are Final Sale. • Special collections and designer collaborations may be subject to a return policy that may differ from our standard return policy above You cannot exchange items online. If you prefer items in another color, or size, please return the items you don’t like and place a new order on hm.com.

FREE IN-STORE RETURN OR EXCHANGE You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. Please bring the e-receipt attached to your shipping confirmation email along with the item(s) you wish to return/exchange within 30 days of purchase. After 30 days, you will be eligible for exchange only at the current selling price.

Items exchanged must be of equal or greater value. We accept returns of all articles with a receipt, except for final sale items and the restrictions listed above. The following cannot be returned in stores: • Articles from H&M HOME purchased online cannot be returned in our stores and must be returned by mail.

  • Incorrect orders, such as damaged or incorrect items, cannot be returned in our stores and must be returned by mail.
  • For missing items, please contact Customer Service for assistance.
  • Your refund will be issued in the form of original payment, such as the credit card used for the order.
  • Shipping and handling costs are not refundable.

We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process. Please note: Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value.

RETURNS WITH USPS ($5.99, ALWAYS FREE FOR H&M MEMBERS) To return items via USPS, simply show the QR code when you hand over your package at a USPS location or print and affix the label provided in our Returns Portal. This label is pre-paid and pre-addressed. The return shipping fee of $5.99 will automatically be deducted from your refund.

If you are an H&M Loyalty Member, the return shipping fee will be waived. Return Instructions: 1. Visit our to get started.2. Place the item(s) you wish to return in a suitable bag or box, e.g. the one you received your order in.3. Download the QR code to show when handing your package over at a USPS location or print and affix the return label provided in our,4.

Take the package to any Post Office or USPS Mailbox of your choice. Your refund will be issued in the form of original payment. Shipping and handling costs are not refundable. You will receive a confirmation email when your merchandise has been processed. Please allow up to two weeks for the credit to post to your account.

Please allow up to two billing cycles for the credit to appear on your credit card statement. RETURNS OF ORDERS USING FREE IN-STORE PICKUP Please note that all Free In-store Pickup orders can only be returned in stores. Returns by mail are not accepted.

Is it illegal to not give a receipt UK?

Is there any requirement under English law to produce a receipt when returning damaged goods? | Notes and Queries | guardian.co.uk

  • Is there any requirement under English law to produce a receipt when returning damaged goods?
  • Craig Partridge, Manchester UK
  • I would assume that the receipt is the proof of contract you entered into when buying the good from the supplier. Without the receipt you have no proof that you purchased the goods from said supplier so they would not be oblidged to refund. If you have a valid receipt and the goods are faulty (ie do not perform the task for which they were intented) then the supplier, under the Sales of Goods Act, is oblidged to refund. The Act states that the goods should be ‘fit for purpose’ and if they are not then the contract is not binding. Interestingly, if you are given a product as a gift, even if you have the receipt, the supplier is entitled to refuse to refund as the contract they entered into was between themselves and the purchaser, not the recipient of the gift. However most companies do refund or at least exchange without a receipt as a goodwill measure.
    1. JAO, Farnborough UK
  • No. There are billions of contracts made each year. Apart from consumer credit agreements, there is no requirement for the sale of goods to be in writing. The vast majority of contracts for sale of goods and services are by word of mouth. Such contracts are just as valid and as legally enforceable as written contracts. Three things are required to strike a sale’s contract. Agreement to sell. Agreement to buy. Agreement on price. Once these three things are in place, and the money & goods title change hands, consumers’ rights detailed in the Sale of Goods Act come into force; and lack of a receipt will have no affect on these consumer rights, whatever the Seller contends.
    • Peter Brooke, Kinmuck Scotland
  • Strictly speaking, no, at least not in relation to goods sold to a consumer by someone acting in the course of a business. The law in England is governed by the Sale of Goods Act 1973 and, in a consumer sale, terms are implied into the contract that the goods are of satisfactory quality and meet their description (known as implied terms). If the goods supplied are not of satisfactory quality, the buyer has a right to reject them (at least within a reasonable time) and to receive a refund – there is no right to an exchange of goods. The Act does not stipulate that a receipt must be produced. However, in a court of law, he would have to prove that he had purchased the goods, but a bank statement or other proof would be equally acceptable as a receipt. If a seller in a consumer sale insists on seeing a receipt, it is arguable (perhaps) that he is purporting to exclude liability under the implied terms of the contract, particularly if other proof of purchase is offered. This exclusion clause would be void and unenforceable, under the Unfair Contracts Terms Act 1977. Also, if such a statement were made in writing (eg in a shop notice, or on a product such as a crisp packet) this could be dangerous for the seller, as it is a criminal offence to purport to set out the rights of the consumer without saying that the buyer’s statutory rights are unaffected. The above rules would not apply to a private sale of goods between two individuals or to sales between two businesses. In those cases the parties would be free to include terms into the contract of sale that insisted upon the presentation of a receipt, but the term would only be enforced by a court if it were deemed to be reasonable.
    1. Sarah, London
  • The relevant law is actually the supply and sale of goods act 1994, which brings together the previous legislation and contains amendments and additions to the sale of goods act 1979 and the sale of goods act 1982 (Scotland). As others have replied, there is no requirement under the act to supply a receipt to prove that a contract exists between buyer and seller, nor is there any requirement to provide physical evidence of any kind (except the faulty/unsatisfactory/ill-described goods of course). In a dispute between the parties a court must decide the facts of each individual case, and a receipt (or other physical document) is simply additional evidence to support the ‘word of mouth’ of the buyer, which must be balanced against that of the seller, assuming the seller cannot prove that the goods were not bought from him, say by showing that such goods were not available on the date claimed. My law lecturer reduced this to a neat responese if a receipt is demanded: “.If my word is good enough for a court of law, it is certainly good enough for this shop.”. This, along with some suitable quotation of the terms of the act does the trick, as a friend of mine proved about two hours after the lecture in a record shop.
    • Ian Brown, Woking, England
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: Is there any requirement under English law to produce a receipt when returning damaged goods? | Notes and Queries | guardian.co.uk

Can a shop refuse a refund?

Can shops refuse to give you a refund? – If you want to return unwanted items to a bricks and mortar shop, they can refuse, as under consumer law you’re not legally entitled to a refund. However many stores, typically the larger chains, do have generous goodwill returns policies, typically around 28 days, (but may be longer). What Time Does Marks And Spencer Close getty

What happens to clothes you return to the store?

Published by on Feb 16, 2023 9:15:00 AM Free shipping, free returns – it is easier than ever to buy clothes online, keep what you like and return what you don’t. Amazon and Zappos have been championing free returns for years, and now most brands have followed suit.

What most brands aren’t telling you, though, is what happens after you return what you buy, and this is quickly becoming the apparel industry’s dirty little big secret. “Here’s something you probably didn’t know: Many of those returns aren’t going to make it back into store inventory and onto shelves.

Instead, they will rack up a giant carbon footprint as they wind their way through a network of middlemen and resellers and, at each step, a share of those goods will be discarded in landfills.” (Source – Quartz ) Yes, you read that right. When you return clothes, the manufacturers don’t just dust them off and put them back up for sale.

In far too many cases, apparel returns find their way to landfills. So while it might be more convenient for a shopper to buy a pair of jeans in three different sizes, keep the one that fits, and send the other two back, most people would probably think twice if they knew that the two pairs they are returning could end up in a landfill.

Luckily, some startups are helping apparel brands do the right thing and preventing clothes from finding their way to a landfill near you. One of those companies is The Renewal Workshop which works with brands like North Face, Prana, NAU and many other brands committed to reducing the incredibly negative environmental impact of apparel returns on the environment.

“When you return an iPad it is refurbished and re-sold, but most consumers just don’t realize that when they return clothes, both online and in-store, they can all too easily be contributing to what is quickly becoming an environmental disaster.” (Morgan Linton, co-founder Bold Metrics ) On top of the environmental impact of returns, some brands opt to destroy clothes that don’t sell to prevent them from getting into the hands of discount retailers.

Burberry, for example, admitted to burning (yes, physically burning) clothing and accessories that didn’t sell, and fast-fashion retailer H&M admitted to burning 15 tonnes of clothing that they decided were not in good enough condition to recycle. The reality is, not surprisingly, that brands could do a much better job of reducing waste, but it could cost them money and time to find a solution, and the sad reality is that far too many companies are taking the easy way out.

  1. Burberry admits that its unwanted stock is burnt but says it works with specialist incinerators that are able to harness the energy from the process.
  2. Luxury brands destroy unwanted products to protect their intellectual property and brand values, according to insiders.
  3. Designer labels, it is claimed, do not want their products to be worn by the “wrong people” after emerging on to “grey markets” at knockdown prices.” (Source – TheTimes.co.uk ) Online sales account for the highest return rates in the apparel world, the apparel and accessories category for eCommerce retail sales has grown significantly over the years.

According to Statistica, the eC ommerce share of total retail sales in the United States as of February 2021 for apparel and accessories is a whopping 37.9%. With apparel returns accounting for 25% for online sales (source – McKinsey ), the impact of such staggering rates of returns on the environment needs to be addressed.

We live in a time where people are doing more than ever before to protect the environment. Still, these same consumers often don’t realize that their online shopping habits could be undoing a lot of the good they are doing in other areas. We all need to hold apparel brands to a higher standard and demand that they do everything they can to reduce returns and prevent perfectly good clothes from ending up in a landfill just because someone didn’t like the size they bought online.

At Bold Metrics, we work with brands like Canada Goose, Men’s Wearhouse, Burton and UpWest to drive down returns with proven AI solutions that unlock the power of body data to solve sizing challenges at scale. By simplifying fit and connecting customers easily, accurately, and fast to their best size based on their unique body measurements, our technology enables apparel brands to reduce average return rates by 32% while driving conversion and personalizing the retail experience for their customers.

  1. We’ve also been talking with people from the sustainability teams at many of the brands you know and love to do a deeper dive into how they handle returns, what they’re doing to reduce returns, and how they are taking steps to reduce the amount of waste they produce.
  2. If you’re like us – this is information you’d like to know, and we’re looking forward to sharing it with you over the coming months on our BOLD Brands podcast,

Subscribe to keep up with the latest on fit and returns. If you’d like to see how we can help your brand significantly reduce returns and meet your sustainability goals – chat with us ! Photo Credit: eileenmak Flickr via Compfight cc

Can you return H&M clothes to any store?

FREE IN-STORE RETURN OR EXCHANGE – You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. You have 30 days to decide if an item is right for you. We offer exchanges and refunds on garments, swimwear (with hygienic seal), and unopened beauty products with a receipt within 30 days of purchase.

  1. Returns of H&M HOME items purchased online cannot be returned in our stores and must be returned by mail only.
  2. We will issue a refund to the original form of payment.
  3. Please allow up to 14 days for your transaction to process.
  4. For free in-store returns, bring the e-receipt attached to your shipping confirmation email or the Order Form along with the item(s) you wish to return/exchange within 30 days of purchase.

After 30 days, you will be eligible for exchange only at the current selling price. Items exchanged must be of equal or greater value. Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable.

  1. Please note: H&M HOME items purchased online, as well as incorrect orders, such as damaged, missing or incorrect items, cannot be returned in our stores and must be returned by mail.
  2. For hygiene and safety reasons, we can only accept returns of Beauty items if the product is unopened.
  3. Undergarments are Final Sale for hygienic reasons, and we cannot offer refunds on swimwear if the hygienic seal is not in place or has been broken.

Fabric face masks cannot be returned due to safety and hygienic reasons. Special collections and designer collaborations may be subject to a return policy that may differ from our standard return policy above.

Can you return next outlet clothes to any store?

Yes you can, in fact, you can take any Next product to any Next store regardless of where you purchased it for a refund or credit note.